FAQs

Here are the answers you are looking for…

Here are the answers you are looking for…

What is needed to start service?

I will meet with you and your cats and dogs. If we mutually agree to proceed I will need:

  • 2 keys, or reasonable access to your pets
  • Pet owner login to client portal, Time To Pet for scheduling, and payment
What if I want to cancel a daily dog walk?
One cancellation per month at no charge. Subsequent cancellations are charged at full price.
Do You Work Holidays?
Yes, I work ALL holidays for cat and dog sitting.

Daily dog walks are cancelled for some holidays, including Thanksgiving and Christmas.

Why are you considered a professional service?
I receive continuing education and training in animal behavior and handling. I carry business insurance and bonding. I network with other positive reinforcement pet professionals including, trainors, behavior consultants, dog walkers and the Marin Humane.
How do I pay my bill?
You’ll receive an invoice and pay through the client portal using PayPal or a credit card. Because the client enters the information into a secure and encrypted server, I never see your financial information.
What areas do you service?
Dog walking service area includes Novato.

Cat sitting area includes Novato and Lucas Valley.

How are keys handled?
2 keys are labeled with a number. Both keys are locked in office unless one is in use.
How do you handle inclement weather
In Marin, inclement weather usually means rain. If your dog is willing to walk, so am I. Home alone dogs are taken out long enough to eliminate, unless they prefer the whole walk. Prior to COVID-19 we would spend time in the house playing and working on obedience. Now, we may do these activities on a covered porch.
Do you care for other animals, or just cats and dogs?
I only work with cats and dogs. Exceptions can be made for established clients who add other types of companion pets.
Do you administer medication?
Yes, for established clients whose pets are amenable. No extra charge.
Are you paperless?
Yes, completely paperless and all information is stored in the secure client portal-Time To Pet. Nothing outside of Time To Pet links to the client home.
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Serving Novato and Lucas Valley.

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